Oh no! If you're looking for support then we may have failed in making the site super easy to use.
The first thing to do is check out the videos under the 'Help Videos' section. This is where you'll find the basics of how to create and manage your draw. If we receive any feedback on anything that might be confusing, we'll create additional videos or a post to explain it.
If you still aren't sure about something, send an email and we'll get back to you pronto!